Information for Fans Attending Events at Capital One Arena

Information for Fans Attending Events at Capital One Arena

Information for Fans Attending Events at Capital One Arena

Information for Fans Attending Events at Capital One Arena

Information for Fans Attending Events at Capital One Arena

Information for Fans Attending Events at Capital One Arena

Information for Fans Attending Events at Capital One Arena

Information for Fans Attending Events at Capital One Arena

Information for Fans Attending Events at Capital One Arena

The well-being of our guests and staff is our top priority

Information for Fans Attending Events at Capital One Arena

The well-being of our guests and staff is our top priority

Information for Fans Attending Events at Capital One Arena

The well-being of our guests and staff is our top priority

Information for Fans Attending Events at Capital One Arena

The well-being of our guests and staff is our top priority

Information for Fans Attending Events at Capital One Arena

The well-being of our guests and staff is our top priority

Information for Fans Attending Events at Capital One Arena

The well-being of our guests and staff is our top priority

Information for Fans Attending Events at Capital One Arena

The well-being of our guests and staff is our top priority

Information for Fans Attending Events at Capital One Arena

The well-being of our guests and staff is our top priority

UpdatedPolicy2.28web

Effective Tuesday, February 15, patrons attending Capitals and Wizards games at Capital One Arena will no longer be required to verify their vaccination status.

Effective Tuesday, March 1, patrons attending Capitals and Wizards at Capital One Arena will no longer required to wear masks while attending events.

Guests will be notified about specific protocols required to attend games/events in-person at the time of purchasing tickets, or will receive updated information from the event promoter if requirements evolve. 
 

We ask you to carefully read and review the information below before attending an event at Capital One Arena.

Monumental Sports & Entertainment highly recommends the continued use of face masks to help protect against COVID-19.

And a friendly reminder: if you are feeling sick or experiencing any symptoms, we kindly ask that you stay home. Thanks for doing your part to keep us all safe.

We are monitoring the latest regarding the COVID-19 virus and variants and remain in close contact with local and federal health officials. We ask that you continue to check this site or follow us on social media for any updated information on health and safety protocols for Capital One Arena events.

Each game ticket will be provided in a digital format and will also contain standard “ticket-back” terms, including health and safety requirements (to which each patron attending an event at Capital One Arena shall be subject).

We are online at www.monumentalsports.com@MSE on Twitter and www.facebook.com/monumentalsports on Facebook.

Feeling Sick?

Feeling Sick?

Not feeling well?  Have a fever?  Fans who are feeling sick or experiencing any symptoms are kindly asked to stay home.

Wash Hands

Wash Hands

Using soap and water, wash your hands thoroughly and frequently.  Hand sanitizer will also be widely available throughout Capital One Arena.

Parking

Parking

Parking for events at Capital One Arena is open only to those with parking passes for the event.

Our partners at Spot Hero have a network of nearby parking garages available via the Spot Hero app, available both for Apple iOS and Android.

Security Screening

Security Screening

Our entire security screening process is touchless. As a reminder, no bags are allowed at Capital One Arena. Please review our current bag policy.

Bags

Bags

Bags, backpacks and purses will not be permitted inside the Arena. Wallet-size clutches no larger than 5” x 7” and medical bags and parenting bags no larger than 14″ x 14″ x 6″ will be permitted. All bags permitted are subject to security screening.

A Bag Check is now available for patrons whose bags do not meet the above requirements.  The Bag Check is located near the corner of 6th and F Street.  Space is limited and a fee of $15 per bag will apply.

If you are bringing a medical or parenting bag, please use the entrance on 6th Street near the corner of F Street.

Enhanced Cleaning

Enhanced Cleaning

Enhanced arena cleaning and disinfecting procedures at Capital One Arena focus on high-touch surfaces (door handles, elevator buttons, escalator railings, etc), restrooms, eating tables, and within the seating bowl.  These enhanced cleaning procedures, intended to reduce the risk of transmission of COVID-19, have been informed by current CDC guidance, global industry best practices, industry experts and our valued partners.

High touch surfaces and heavily trafficked areas within Capital One Arena will be regularly cleaned and disinfected throughout events by our Clorox Clean Team.  After every event, all spaces and seating areas will go through an additional rigorous disinfection process, using a full suite of best-in-class cleaning and disinfecting products from our partners, Clorox, Libman and Daycon.

Restrooms will be sanitized and cleaned frequently. Some stalls, urinals and sinks may be closed to facilitate physical distancing. Guests must wash their hands before returning to their seats.

 

Elevators & Escalators

Elevators & Escalators

Touchpoints will be sanitized regularly.

Air Quality & Filtration

Air Quality & Filtration

Capital One Arena is outfitted with MERV-13 filtration, which exceeds suggested minimum guidelines. As an additional protective measure, we have tested and balanced the entire Arena ventilation system to ensure maximum number of air exchanges in all occupied spaces.

GBAC STAR™ Certified

GBAC STAR™ Certified

Capital One Arena has achieved Global Biorisk Advisory Council® (GBAC) STAR™ accreditation, the gold standard for prepared facilities. Under the guidance of GBAC, a Division of ISSA, the worldwide cleaning industry association, Capital One Arena has implemented stringent protocols for cleaning, disinfection and infectious disease prevention in its facility.

Our Staff

Our Staff

Our staff is committed to your safety. Monumental Sports & Entertainment requires all staff to be fully vaccinated against COVID-19.

Contactless Pay

Contactless Pay

Using contactless payment is a fast, safe, and secure way to pay! Pay with your Capital One card, any major debit or credit card, or Apple Pay for any food in Capital One Arena. All concession stands have cashless/no-touch options for payment through smartphone apps and credit card payments.

Capital One cardholders receive 10% off their food and beverage and 20% off their merchandise purchases when they present and use a Capital One credit or debit card at checkout. The discount is only applicable at the time of sale. Visit capitalonearena.com/cardholderbenefits for additional details.

Food & Beverage

Food & Beverage

Food & beverage operations will maintain compliance with the highest standards of current health and safety regulations.

  • Cashless transactions are highly encouraged to minimize contact.
  • Condiments, utensils, and straws will be provided in individual packets upon request.
  • All contact surfaces will be cleaned in between guest transactions.

Team Store

Team Store

The Team Store is open Tuesday through Saturday, 11am to 5pm. The entrance to the Team Store at Capital One Arena is on F Street adjacent to the Arena entrances.

When visiting the team store or a merchandise kiosk, Capital One cardholders receive 20% off their purchase when they present and use a Capital One credit or debit card at checkout. The discount is only applicable at the time of sale. Visit capitalonearena.com/cardholderbenefits for additional details.

Ticketing and Box Office

Ticketing and Box Office

The Capital One Arena Box Office is open during the following hours:

Non-Event Days:

Monday – Friday 12:00pm to 4:00pm

Saturday – Sunday & most Holidays CLOSED

Event Days:

Monday – Sunday Open 12:00pm (Closing time varies per event)

*Hours subject to change

COVID-19 Warning & Assumption of Risk

An inherent risk of exposure to COVID-19 exists in any place where people gather. COVID-19 is an extremely contagious disease that can lead to severe illness and death. By attending any event at Capital One Arena, you assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting COVID-19 or any other communicable disease or illness, or a bacteria, virus, or other pathogens capable of causing a communicable disease or illness, whether occurring before, during, or after the event, however, caused or contracted, and voluntarily waive all claims and potential claims against Capital One Arena, Monumental Sports & Entertainment, Washington Wizards, Washington Capitals, event promoters, vendors, and their affiliated companies, and any of their respective present and future subsidiaries, affiliates, partners, members, officers, directors, employees, stakeholders, shareholders, agents, other representatives, successors and assigns event promoters, vendors, and their affiliated companies relating to such risks.

Please visit our Ticketing Policy page for complete Event Terms and Conditions.