Monumental Sports & Entertainment Highlights New Features for Fans Attending Games and Events at Capital One Arena

Updates and upgrades for the arena as it welcomes back full capacity crowds at concerts and events and the NBA and NHL seasons begin

Washington, D.C. – October 13, 2021 – Monumental Sports & Entertainment (MSE) has readied Capital One Arena for full capacity crowds to return for concerts, events and sports and today shared all of the updates and upgrades which fans can expect. The COVID-19 pandemic forced the closure of the arena for more than a year and was open in a severely limited fashion during the spring of 2021. With events starting this past fall and full capacity fans returning to the arena, MSE is excited to welcome back fans, while focusing on their health and safety with some updated practices for an enhanced in-venue experience for fans.

“We’re excited to invite all fans back to join us at Capital One Arena, but even more importantly, we’re ready for fans to do so efficiently,” said Jordan Silberman, General Manager, Capital One Arena. “We’ve doubled down on cleaning protocols and introducing new ways to get fans into the arena and back to having fun together.”

Bag Policy: Bags, backpacks and purses will not be permitted inside the Arena. Wallet-size clutches no larger than 5″ x 7″ and medical bags and parenting bags no larger than 14″ x 14″ x 6″ will be permitted. All bags permitted are subject to security screening. A Bag Check is now available for patrons whose bags do not meet the above requirements.  The Bag Check is located near the corner of 6th and F Street.  Space is limited and a fee of $15 per bag will apply.

Touchless Ticket Scanners: New touchless ticket scanners will soon be available for visitors to seamlessly enter the arena after scanning their digital ticket. Each game or event ticket will be provided in a digital format.

Touchless Pay: All guests are encouraged to use touchless payment methods for concessions, the Team Store and vendors throughout the concourse. Using contactless payment is a fast, safe, and secure way to pay. Pay with your Capital One card, any major debit or credit card, or Apple Pay for any food in Capital One Arena. All concession stands have cashless/no-touch options for payment through smartphone apps and credit card payments.

Team Store: Now open 11 a.m. – 5 p.m. Tuesday through Saturday. The store will stay open throughout all home games and will open 2 hours before game time for Sunday and Monday games. Located near the F Street entrance, stop in and shop new merchandise for the season. Season Ticket Members can now use Loaded Tickets for purchases during regular season games.

New Washington Capitals Merchandise

  • Adidas Authentic ‘Adizero PrimeGreen’ Jerseys – made in part from recycled materials joining a league effort to eliminate plastic waste
  • Fanatics Authentic Pro is offering new looks for when you’re cheering on the Caps. Shop the men’s and women’s Capitals Authentic Pro collection featuring rinkside hoodies, t-shirts, headwear and more

New Washington Wizards Merchandise

  • D.C. Proper collection, a collaboration with a local, black-owned company ‘A Life Well Dressed’ launches on the season opener
  • City Edition/Mixtape jerseys debut in November

In-Arena Visuals: Fans will experience several in-arena enhancements to the Centerhung visual boards, including new game presentation content for Capitals and Wizards games created in partnership with Control Video, and additional special effects, lights, and lasers.

In-Arena Sports Betting: The first-ever Caesars by William Hill Sportsbook location in Washington D.C. – and first-ever within a U.S. sports complex – is on the Northwest corner of Capital One Arena. The sportsbook is open daily, year-round, and accessible to the public from F Street. The second floor also offers direct access from Capital One Arena during select ticketed events. Fans of legal betting age may also access the Caesars Sportsbook DC app to wager from anywhere inside Capital One arena.  Additionally, fans can reference the Caesars sports betting network which is comprised of 24 on-concourse televisions including live betting lines and other information.

Monumental Sports & Entertainment Foundation 50/50 Raffle: The 50/50 raffle during Washington Capitals and Wizards home is now available through an online platform and open for any person present in D.C. during home games to participate. Tickets will go on sale an hour before the listed game time and be sold for 2 hours after the listed start time for Capitals games and 1.5 hours after the listed start time for Wizards games. The winning ticket numbers will be announced at Capital One Arena and posted on the video board during the 3rd period at Capitals games and the 4th quarter at Wizards games.

GBAC Star Accreditation: Capital One Arena is undergoing the GBAC STAR™ Facility process for re-accreditation, which recognizes facilities that demonstrate correct work practices, procedures and systems are in place to prepare, respond, and recover from outbreaks and pandemics. In November 2020, it was announced that Capital One Arena had achieved its initial (GBAC) STAR™ accreditation.

Health and Safety Protocols: Guests will be notified about specific protocols required to attend games/events in-person at the time of purchasing tickets or will receive updated information from the event promoter if requirements evolve. Each game or event ticket contains standard “ticket-back” terms, including health and safety requirements to which each patron attending an event at Capital One Arena shall be subject.

Fans are encouraged to visit and follow MSE and Capital One Arena on social media or for any updated information on Capital One Arena events.


About Monumental Sports & Entertainment
Monumental Sports & Entertainment is America’s leading sports and entertainment family. Our people, players, teams, and events bring excitement and joy to millions. We invest and innovate to consistently raise the game so we can deliver extraordinary experiences that will inspire and unite our community, our fans, and our people. To learn more, please visit


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